U. Umunaela, N. Nurhadi, and S. S. Hadi, “ Pengaruh Kinerja dan Kualitas Pelayanan Helpdesk Terhadap Kepuasan Karyawan Pada Universitas Prasetiya Mulya Tangerang: The Effect of Helpdesk Performance and Service Quality on Employee Satisfaction at Prasetiya Mulya University, Tangerang”, JMAEKA, vol. 2, no. 3, pp. 615–622, Oct. 2025.