Pengaruh Motivasi dan Kepuasan Kerja Terhadap Kinerja Karyawan pada Bank Central Asia Kantor Cabang Utama Kalimalang

The Influence of Motivation and Job Satisfaction on Employee Performance at Bank Central Asia Main Branch Office Kalimalang

Abstract

This study aims to determine the effect of motivation and job satisfaction on employee performance at Bank Central Asia Kalimalang Main Branch Office, both partially and simultaneously. Employee performance is a critical factor for banking companies because it is directly related to the quality of service delivered to customers. Preliminary observations and surveys indicated high work pressure and varying levels of motivation and job satisfaction among employees. This research employed a quantitative method with a causal associative approach, using a saturated sample of 40 employees representing the entire population. Data were collected through a Likert-scale questionnaire, supported by observation and documentation studies, and analyzed using multiple linear regression with SPSS version 27. The results show that: (1) motivation has a positive and significant partial effect on employee performance (t-count 3.418 > t-table 2.026; significance 0.002 < 0.05); (2) job satisfaction has a positive and significant partial effect on employee performance (t-count 5.700 > t-table 2.026; significance 0.001 < 0.05); and (3) motivation and job satisfaction simultaneously have a positive and significant effect on employee performance (F-count 25.610 > F-table 3.252; significance 0.001 < 0.05). Together, both variables contribute 58.1% to employee performance, while the remaining 41.9% is influenced by other factors outside this study.